Course curriculum

    1. Course Summary

    2. Overview of Effective Communication

    3. Benefits of Asking Good Questions

    1. Signs of Active Listening

    2. The Listening Process

    1. Types of Questions

    2. Asking Questions to Elicit Information

    3. Asking Questions for Clarification

    1. How to Ask Powerful Questions

    2. Developing an Open-Ended Questions

    3. Types of Questions (Download)

    1. Your Move: Developing an Effective Communication Plan

    2. Practice Scenarios (Download)

    3. Team Communication Checklist (Download)

    4. Communication Plan (Download)

About this course

  • Free
  • 15 lessons
  • 1 hour of video content

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