Course curriculum

    1. Course Summary

    1. Downloadable Participant Guide - Addressing Conflict on the Job Module 1

    2. 1.1 Sources and Types of Conflict

    3. 1.2 The Impact of Conflict on Teams

    4. 1.3 The Leader's Role in Conflict Resolution

    5. Knowledge Check

    1. Downloadable Participant Guide - Addressing Conflict on the Job Module 2

    2. 2.1 Preparing for a Conflict Discussion

    3. 2.2 Facilitating a Productive Dialogue

    4. 2.3 Managing Emotions in Conflict

    5. Knowledge Check

    1. Downloadable Participant Guide - Addressing Conflict on the Job Module 3

    2. 3.1 Turning Conflict into Collaboration

    3. 3.2 Addressing Patterns of Conflict

    4. 3.3 Fostering Conflict-Positive Norms

    5. Knowledge Check

    1. 4.1 Your Move: From Conflict to Opportunity

    2. Mastery Quiz

About this course

  • Free
  • 18 lessons
  • 1 hour of video content

Discover your potential, starting today

Enroll today